Cancellation and Refund Policy
Cancellation and Refund Policy for ithooya.com
Effective Date: From 1st jan 2022
Welcome to ithooya.com. Your satisfaction is our priority. Please read our Cancellation and Refund Policy carefully to understand your rights and our obligations regarding the purchase of our software.
General Policy
At ithooya.com, we offer live demos and video demonstrations of our software to ensure that you are fully informed before making a purchase. We encourage all potential customers to take advantage of these demos to assess the functionality and suitability of our software for their needs.
No Refunds After 7 Days
We do not offer refunds for any software or Service purchases after 7 days from the date of purchase.
Demo and Satisfaction
By offering live and video demos, we ensure that you have ample opportunity to review the software’s capabilities and performance. By proceeding with the purchase after viewing the demo, you acknowledge and agree to our no-refund policy post the 7-day period.
7-Day Money-Back Guarantee
In cases where the software is found to be non-functional or any promised features are not working, we offer a 7-day money-back guarantee from the date of purchase. To qualify for this refund, the following conditions must be met:
– The issue must be reported within 7 days from the date of purchase.
– The software must not be functioning as described or key promised features are not working.
How to Request a Refund
To request a refund within the 7-day period, please follow these steps:
– Contact our customer support team at [info@ithooya.com] within 7 days of your purchase date.
– Provide your order number, a detailed description of the issue, and any relevant screenshots or documentation.
– Our support team will review your request and, if approved, process your refund to the original method of payment within 30 business days.
Non-Refundable Cases
Refunds will not be granted if:
– The issue is reported after the 7-day refund period.
– The software is functioning as described and demonstrated in the live or video demo.
– The customer changes their mind or decides the software does not meet their needs after the 7-day period.
Amendments
ithooya.com reserves the right to amend this Cancellation and Refund Policy at any time. Changes will be posted on this page and will be effective immediately upon posting.
Thank you for choosing ithooya.com. If you have any questions or concerns about our Cancellation and Refund Policy, please contact us.
Other Useful Links:
FAQs | Privacy Policy | Contact Us