Support & Maintenace
Basic Package: (By default, It Includes with your AMC)
- Email, Tickets, WhatsApp & Telegram Support (Average Response Time 2 Working Days)
 - Resolution times depending on the complexity of the issue
 - Routine website technical updates and maintenance.
 - Average response time of 2 business days.
 
Standard Package: (Extra Rs. 1000/Year)
- All services in the Basic Package.
 - Security monitoring and applying necessary patches.
 - Phone Support (Monday to Friday 2pm to 6pm)
 - Faster average response time compared to the Basic Package.
 - Resolution Times Depending on the Complexity of the issue, generally Faster than the Basic Package
 
Premium Package: (Extra Rs. 500/Month or Rs.5000/Year)
- All services in the Standard Package.
 - Priority support with the goal of addressing issues as soon as possible.
 - Monday to Saturday 10am to 7pm (in-case of emergency you can call on Sunday)
 - with Priority Resolution as soon as possible, subject to the complexity of the issue.
 - Personalized consultation and advice on website enhancements.
 - Separate Client Portal for monitor all tasks, Ticket, and updates.